Shipping policy

Shipping charges

<Shipping in Japan>
Free delivery for purchases of JPY 4,500 (incl. tax) or more; a flat rate of JPY 650 (incl. tax) will be charged for purchases of less than JPY 4,500 (incl. tax).

<International shipping>
Delivery fee (¥4,200) will be charged for all purchases regardless of the country of purchase.

Delivery method

<Shipping in Japan>
Products are delivered by Sagawa Express or Yamato Transport. A flat rate of 650 yen (incl. tax) is charged nationwide.

<International shipping>
Products are delivered by DHL Express.

*IMPORTANT*
Please understand that for all the international shipping, the custom clearance charge, import tax or other expenses required to import cosmetics from Japan to the country of purchase should be covered by the customer (not by CONCIO).

Delivery time

<Shipping in Japan>
Our warehouse is open Monday to Saturday and on public holidays (except New Year's Eve and New Year's Day), from 9am to 6pm. Normally, orders placed before 14:00 are shipped out on the same day. Orders placed after 14:00 are shipped the following day (excluding holidays).

<International shipping>
Orders are normally shipped out within 3 business days from our warehouse in Japan. 

*Please note that this may not always be the case as stated above.